Return & Refund Policy
At FineShowerJet™, we stand behind the quality of our products and want you to be fully satisfied with your purchase. Therefore, we offer a 21 Days Money-Back Guarantee on all purchases of our shower head products. If for any reason you are not completely satisfied with your purchase, you may return it for a refund within 21 days from the date of delivery, subject to the terms and conditions outlined below:
Terms and Conditions:
- Eligibility: To be eligible for a refund or exchange, the shower head product must be returned in its original condition, including all accessories and packaging materials. Any item that is damaged, incomplete, or not in its original packaging may not be eligible for a refund or exchange.
- Initiating the Return or Exchange: To initiate a return or exchange, please contact our customer service team within 21 days of receiving your product. You can reach us via email at support@fineshowerjet.com. Please provide your order number and reason for the return or exchange when contacting us.
- Free Return and Exchange: We offer free return shipping and free exchange for all eligible products within the 21-day return period. A prepaid shipping label will be provided to you upon approval of your return or exchange request.
- Refund Process: Once we receive your returned item and verify that it meets our return eligibility criteria, we will process your refund or exchange within 7 days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear in your account, depending on your financial institution’s processing times.
- Exclusions: This Money-Back Guarantee does not apply to products that have been misused, abused, or damaged due to improper installation, neglect, or accident.
- Policy Changes: FineShowerJet™ reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By making a purchase from FineShowerJet™, you agree to abide by the terms and conditions of this refund policy.
If you have any questions or concerns regarding our refund policy or need assistance with a return or exchange, please don’t hesitate to contact our customer service team. We are here to help ensure your complete satisfaction with your purchase.